The hotel that customers like

101 practical tips that can be put into practice immediately (without putting too much of a strain on your wallet) to build customer loyalty, win new guests and surprise them with unusual and impressive details. These are marketing pills that run through all the strategic areas of the hotel, from reception to catering, from interior design to communication, aiming straight at the heart of customers.

Info

101 practical and economic tips for operators Available in paper format 2013
109 pp.
Silvia Salvaderi