Hotel Guest Experience

In essence, it is no longer enough to provide nice products and offer good services, we have to help our customers improve their lives; a concept that in the hotel industry translates into providing memorable, personal and extremely rewarding experiences.
Hotel Guest Experience is aimed at everyone in the industry and those who want to embark on this path. Regardless of their role, the people who work in hotels every day create, more or less consciously, numerous experiences.

Info

When the guest's stay becomes a memorable experience Available in paper format 2010
123 pp.
Cecilia Cianfanelli